Terms of Business
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These Terms apply to services provided by May&Hill Property Services (“we”, “us”) including refurbishment/project management, lettings, and property management. By instructing us, you agree to these Terms.
1. Quotes, Pricing and Payments
- Quotes are based on the information available at the time. If scope changes, pricing may change.
- Refurbishment works may require a deposit and staged payments agreed in writing.
- Invoices are payable by the due date stated on the invoice. Late payment may delay works or services.
2. Refurbishment & Project Management
- We will agree the scope of works, budget, and timeline with you in writing before starting.
- Unforeseen issues (e.g., hidden defects, structural problems) may affect timescales and costs. We will notify you promptly.
- Where specialist services are required (e.g., gas, electrics), works will be carried out by appropriately qualified persons.
3. Lettings (Let Only)
- We market the property, handle enquiries, arrange viewings, and carry out referencing and Right to Rent checks.
- We cannot guarantee that any tenant will pay rent or look after the property; we reduce risk but do not remove it.
- Final acceptance of any tenant is your decision (unless you instruct us otherwise in writing).
4. Property Management
- Management services include rent collection, maintenance coordination, inspections, and tenant communication as agreed.
- We may arrange repairs to protect the property and tenant safety. Where possible we will seek approval first.
- For urgent issues (e.g., water leaks, loss of heating/hot water in winter, electrical hazards), we may instruct repairs without prior approval within reasonable limits.
- Compliance responsibilities (Gas Safety, EICR, EPC, alarms, licensing) remain the landlord’s legal responsibility. We can assist, remind, and arrange contractors where instructed.
5. Maintenance and Contractors
- We may use our in-house team and/or third-party contractors.
- Where third parties are used, we will select reputable contractors, but we are not responsible for delays outside our control.
- Any manufacturer warranties are subject to the manufacturer’s terms.
6. Access & Tenant Cooperation
- Access for inspections, viewings and repairs depends on tenant cooperation and legal notice periods.
- We are not liable for delays caused by refusal of access, absence, or restrictions at the property.
7. Liability
- We are not liable for indirect or consequential losses (e.g., loss of rent due to tenant behaviour or market conditions).
- Our liability is limited to the fees paid for the specific service giving rise to the claim, to the extent permitted by law.
- Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or anything else that cannot be limited by law.
8. Termination
- Either party may end services with reasonable written notice (unless a fixed term has been agreed in writing).
- Any outstanding fees, agreed costs, or committed contractor costs remain payable.
9. Complaints
If you’re unhappy with any aspect of our service, contact us via the website enquiry form and we will respond promptly.
10. Governing Law
These Terms are governed by the laws of England and Wales.